Payment Turnaround

We utilize software that allows us to process and submit claims to Medicare and the major health funds electronically. The benefit of this is that our clients can receive payment within days of the claim being processed (not weeks as in the case for manual claims).
We receive any rejection notices from Medicare and health funds directly via the electronic communication system (ECLIPSE) so we can tend to the issues immediately and resubmit for fast payment.

Some small private health funds still utilise a paper based claiming system. In these instances, claims sent to these funds have a turnaround of 4-8 weeks; we are continually endeavouring to minimise this turnaround time.