Overdue Payments Process

Medibill Professional will follow up on payments that may be delayed or rejected by Medicare, health funds and other organisations. We will continue to follow up on payments until such time that we believe the matter to be referred to the client for further instruction. Medibill Professional only charges for accounts that have been paid to the client, never before.
If there is an overdue payment from a patient, Medibill Professional will send 2 reminder letters of the overdue account. If there is no payment following the 2nd reminder letter, Medibill Professional will consult the client for approval to either:
1. write-off the debt or 
2. refer the issue to a formal debt collection agency (the cost of utilising this service will be added to the patients account)